Texting saves time for utility and its customers
Rock Hill Utilities, a South Carolina public power utility that began using text messages as an outage notification tool in May, is now looking at expanding its use for other functions to save time and money.
Thinking big in software transition pays off for Concord, Mass., utility
When Concord Municipal Light Plant (CMLP) received notice that its financial and accounting software would no longer be supported, it turned out to be a good thing.
Public power utility looks to build on initial success with texting
Rock Hill Utilities, a South Carolina public power utility that began using text messages as an outage notification tool in May, is now looking at expanding its use for other functions to save time and money.
Ditto emphasizes importance of managing customer expectations during pandemic
In recent remarks at a Florida Municipal Electric Association (FMEA) virtual conference, Joy Ditto, President and CEO of the American Public Power Association, underscored the importance of managing customer expectations to ensure that public power utilities can continue to operate safely during the COVID-19 pandemic.
Customer Trust In Utilities Reaches Historic High Due To Effective COVID-19 Response
Due to the industry’s effective response to the COVID-19 pandemic, customer trust in utilities – including a number of public power utilities — has reached an historic high, according to a recent survey.