New Report Examines Benefits of Utility High Brand Approval
Utilities with the most favorable brand perceptions enjoy “significantly higher levels of overall customer satisfaction” that can help smooth the path to improved customer support for initiatives and special offerings and programs, according to a report from J.D. Power.
Kansas City BPU Sees Improved Customer Satisfaction, Boost to Digitalization with Texting
The Kansas City Board of Public Utilities (BPU) has discovered that texting can help it reach its digitalization goals, as well as improve employee efficiency and customer satisfaction.
Heartland Consumers Power District Changes Name To Heartland Energy
Heartland Consumers Power District unveiled a new company name and logo at its annual summer conference on July 26. It will now be known as Heartland Energy.
Public Power Utilities Earn Strong Residential Customer Satisfaction Marks
Public power utilities earned a number of the top rankings in J.D. Power’s latest Electric Utility Residential Customer Satisfaction Study.
Colorado Springs Utilities To Build Next-Generation Fiber Network
Colorado Springs Utilities on Jan. 7 unveiled its plan to construct its next-generation, city-wide fiber network.
Zeeland Board of Public Works Unveils Online Portal For Customers
Michigan public power utility Zeeland Board of Public Works recently unveiled an online portal that will allow customers to track their energy and water usage, pay bills, and get notifications for unusual energy and water use.
Snohomish County PUD pilots to incentivize flexible energy usage
Washington State’s Snohomish County PUD has launched pilot programs that will incentivize customers to change their behavior or employ innovative technology and save energy when demand on the electrical grid is at its greatest, the PUD said on May 24.
Iowa city extends contract with Heartland Consumers Power District
The city council of Stanhope, Iowa, recently voted to extend the city’s power supply contract with Heartland Consumers Power District through the year 2030.
Public Power utilities recognized for residential customer satisfaction
Several public power utilities have earned high scores for residential customer satisfaction in a recently released J.D. Power study.
Public power utilities earn high scores for business customer satisfaction
A new J.D. Power study shows that public power utilities in several parts of the U.S. are among the leading utilities to earn high marks for business customer satisfaction.